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Beer Quality in Cask Marque Pubs

Should any members be unhappy with the quality of beer they are served in a cask Marque accredited pub they can advise Cask Marque directly.

The following is from the Cask Marque Website

We actively encourage members of the public to feed back the quality of cask ale they come across in accredited pubs, both good and bad. If we receive complaints on poor beer we will send in an assessor to investigate and to try and highlight the cause of the problem. If the problem persists or the necessary investment is not made then the plaque will be removed from the pub. To comment on beer quality please email with full details.

All complaints will be dealt with confidentially.

Or call us on 01206 752212 - there are no buttons to press or menus to navigate, somebody should answer your call within 4 rings.

Or Write to us at:

Cask Marque
B10 Seedbed Centre

Wyncolls Road
Severalls Business Park 
Colchester, Essex

Members can also use the NBSS process to record the quality of the beer as well.  Beer scores can be entered at but note that this information is not passed on to Cask Marque.